Questions | The Collective | Short Pump, VA Apartments

Questions

What kind of pets do you allow? Do you permit exotic pets?
- Cats and dogs. Exotic pets are not allowed.
How many pets may I have?
- Two pets per apartment home.
Are there any deposits, special fees, or monthly charges to have a pet?
- A one-time $350 non-refundable per pet fee and pet rent is $35 per month per pet.
Are there any security deposits, application, or admin fees?
- Application fee is $50 per person and the non-refundable administrative fee is $400. The standard security deposit is $500 and an accept with conditions is equivalent to (1) month’s rent.
What must I bring with me to tour an apartment?
- A Government issued ID is required to tour.
Do you accept leases for short terms?
- We are not currently accepting short term leases.
Am I required to have renters’ insurance?
- Yes, renters’ insurance is required.
If something needs to be repaired in my apartment, how do I report it?
- Online through our resident portal, by visiting the office, or via phone call to the office.
Will you accept electronic payments from my bank?
- Yes, ACH/online credit cards are accepted.
When is my rent payment due?
- Rent is due the 1st day of the month.
What day of the month am I liable for a late charge?
- Late charges are added to all resident accounts on the 6th day of the month.
Is there a place where I can pay my rent after office hours?
- Yes, online through our Resident Portal.
Does the property have a fitness center?
- Yes, enjoy access with our Technogym equipment which is used by the PGA and Olympians to train.
Does the property have a swimming pool?
- Yes, residents have access to the pool.
Are gas grills permitted at your property?
- No, however, our community has grills available in the grilling garden.
Is there additional storage space available at the property?
- Additional storage is available if you need it.
Will you accept my delivery packages for me?
- Yes, our community has a package room.